Troubleshooting

Firmware Update Problems

Issue 1

You were trying to update the firmware in your PM, and your PM is now stuck on “Concept2 USB Flash Loader” or “Concept2 USB Flash Loader Update” and isn't doing anything else.

Resolution 1

Upgrade to the latest version of the Concept2 Utility and try the firmware update again. If the problem persists after upgrading , take the following steps:

  1. Without unplugging your PM from your computer, close the Concept2 Utility and reboot your computer.
  2. Restart your computer and relaunch the Concept2 Utility.
  3. When the “Do you want to program the application?” message appears, click Yes and let the utility finish the update.
  4. If the above does not work, please contact rowing@concept2.com for assistance.

Issue 2

You were trying to update the firmware on your monitor and now the monitor is dead (that is, the monitor screen is completely blank).

Resolution 2

Upgrade to the latest version of the Concept2 Utility and try the firmware update again. If the problem persists after upgrading, take the following steps:

  1. From the PM, remove the USB Cable and the battery pack (PM4 only) or the top D cell battery.
  2. On the monitor face, simultaneously press and hold Change Units, and the top and bottom buttons on the right (the first and last buttons), while re-inserting the battery pack (PM4 only)/D cell battery. “Concept2 USB Flash Loader” should now appear on the PM display.
  3. Plug in the USB cable and try the update again.
  4. If the above does not work, please contact rowing@concept2.com for assistance.