Troubleshooting

Cannot Validate Username/Password

Issue

You are attempting to link the Concept2 Utility to your online logbook at concept2.com for uploading results, but you keep receiving an “Invalid Username or Password” message.

Resolutions

  1. Make sure you have previously established an online logbook at concept2.com/logbook before attempting to use the Concept2 Utility to upload workouts.
  2. Make sure you are entering your username and password exactly as you would at concept2.com/logbook to access your online logbook.
  3. Make sure you are running the most current version of the Concept2 Utility.