Troubleshooting

Cannot Validate Username/Password

Issue

You are attempting to validate to concept2.com for uploading workouts to your Online Logbook, but you keep receiving an “Invalid Username or Password” message.

Resolution

  1. Make sure you have previously established an online logbook at concept2.com/logbook before attempting to use the Concept2 Utility to upload workouts.
  2. Make sure you are entering your username and password exactly as you would at concept2.com/logbook to access your online logbook.
  3. Make sure you are running the most current version of the Concept2 Utility. If you are using Version 6.00, there is a known issue where the Concept2 Utility may lose connectivity with the online logbook if you have been running the Concept2 Utility for several minutes. Updating the Concept2 Utility may resolve the problem with logging in.
  4. In the Concept2 Utility Login window, make sure you are entering a password. By default, the Concept2 Utility displays a series of black dots in the Password field; this does not mean that the Concept2 Utility has stored your password. Overwrite the black dots and enter your full password, and then click Validate.