PM3 Troubleshooting

Problems Using the iConnectConcept2 Cable

The iConnectConcept2 cable is used to connect a PM3 or PM4 to an iPhone or iPodTouch for running applications such as ErgData. If you are having trouble connecting the iConnectConcept2 cable to your iOS device, take the following steps.

  1. When ErgData prompts you to connect the Concept2 Cable, plug the iConnectConcept2 cable into your iOS device with the bulge facing the front of the iOS device (see image). The message on ErgData will change to "Please connect the PM3 or PM4." If it does, go to the next step. If it doesn't:

    1. Make sure that the cable is fully plugged in and plugged directly into the iOS device (remove any adapters, extension cables, etc.).
    2. Inspect the connector for damage.
    3. Make sure you are using an iPhone 3GS, 4, 4S or iPodTouch 4G.
    4. Check whether other accessories work when plugged into the iOS device.
    5. Turn the iOS device completely off, wait a few minutes, then turn it back on and try again.

    If the problem persists, contact Concept2.

  2. Plug the USB connector into the USB port on the PM3 or PM4. When inserting the connector, make sure the USB plug is oriented correctly, and do NOT push the connector into one of the networking RJ45 jacks on the back of the PM4 (see image). The message on ErgData will change to "Connected to PM." If it doesn't:

    1. Inspect the cable for damage.
    2. Try connecting the PM via USB to a Windows computer to ensure that the USB port on the PM is working. If the PM cannot connect to a Windows PC, disconnect the USB, remove the PM batteries overnight, then try again.
    3. Make sure your PM firmware is up to date.

    If the problem persists, contact Concept2.