Employment

We currently have the following openings:

International Customer Service Representative

Concept2, the market leading manufacturer of indoor rowing machines, composite racing oars, and indoor ski ergometers, seeks a talented and motivated individual to join our International Customer Service team in our Morrisville, VT headquarters.

Responsibilities

  • Respond to inquiries received from dealers and factory direct customers pertaining to purchase of products, resolution of warranty issues, shipment transit information.
  • Provide product information, pricing, available shipping options, and costs for same.
  • Scan potential customers against restricted and denied parties lists (Visual Compliance website).
  • Contact freight forwarders to obtain freight quotes and transportation details.
  • Enter orders received from customers outside the USA or Canada (may or may not be dealers).
  • Set up transit bookings and arrange for shipment of orders via steamship lines, freight forwarders and couriers, includes shipping via Containerized Ocean, LCL Ocean, Air Freight, postal services etc.
  • Prepare necessary documentation for each shipment in accordance with U.S. Export Administration Regulations.
  • Assist colleagues with export-related questions and issues.
  • Learn about all Concept2 products as needed and ongoing.

Required Qualifications

  • Familiarity and/or experience with U.S. Export Regulations preferred
  • One or more years of experience in a professional setting, preferably in a customer service role
  • Outstanding communication and interpersonal skills
  • Extensive product knowledge, or ability to learn about products quickly
  • Solid computer skills (MS Word, Excel, Outlook)
  • Ability to work independently and within the structure of a team
  • Excellent attention to detail
  • College degree or relevant work experience
  • Rowing or fitness background, a plus
  • Foreign language skills, a plus
  • Must be authorized to work in the U.S.A., now and in the future. Visa sponsorship is not available for this position.

Software Engineer

Concept2, the market leading manufacturer of indoor rowing machines, ski ergometers, and composite racing oars, seeks an experienced Software Engineer, to be based in our Morrisville, VT headquarters. You will lead the development and maintenance of product software in a small, collaborative, team environment.

Responsibilities

(These are somewhat flexible, depending on your skills and judgment.)

  • Create and maintain apps on Windows, MAC, iOS, Android, and occasionally other platforms
  • Create and maintain firmware running on embedded consumer electronics
  • Responsible for all aspects of product development and test: write, test, debug, integrate new device drivers, protocols, and other firmware across embedded product line
  • Interact with other teams in and outside the company – Engineering, Supply Chain, Quality, Marketing, and Manufacturing
  • Manage vendors and subcontractors as needed
  • Utilize oscilloscopes and other test equipment to troubleshoot hardware/software issues
  • Enable test strategies for new components in upcoming products
  • Effectively utilize bug tracking and crash reporting tools
  • Support product development builds locally and remotely
  • Occasional customer technical support and bug/problem investigation
  • Software testing
  • Help Concept2 determine which products or features are needed
  • Enhance wireless features of performance monitors

Required Qualifications

  • Significant coursework or Degree in Computer Science, Software development, Electrical Engineering, or related field.
  • Strong knowledge of Operating Systems principles.
  • Programming skills in C and C++.
  • Experience and understanding of firmware development tools (IAR, visual studio, and xcode is a plus) and various languages.
  • Understanding of basic testing, coding, and debugging procedures.
  • Experience with protocols such as USB, I2C, Bluetooth, WiFi, etc.
  • Strong problem solving and debugging skills for embedded systems and mobile applications.
  • Well organized and strong interpersonal skills
  • Must be authorized to work in the U.S.A., now and in the future. Visa sponsorship is not available for this position.

Preferred Qualifications

  • Hands-on experience in design, development, launch, and maintenance of high-volume consumer electronic products.
  • ARM9 Assembly Programming
  • Rowing or fitness background is a plus
Successful Concept2 employees combine self-sufficiency and personal accountability with strong teamwork skills. Concept2 has an informal setting, a friendly and collaborative work environment, and excellent flexibility, compensation and benefits, including fully paid medical, dental, and vision premiums for employees and their families. Submit resume and cover letter to Lewis Franco, Human Resources Director preferably by email to lewisf@concept2.com, or by mail to Concept2, Inc., 105 Industrial Park, Morrisville, VT 05661. We are proud to be an Equal Opportunity Employer.