Employment

We currently have openings for:

Concept2, the market leading manufacturer of indoor rowing machines, composite racing oars, and indoor ski ergometers, seeks talented and motivated individuals to join our team for the following positions.

International Customer Service Representative

Location: Morrisville, VT

Responsibilities

  • Respond to inquiries received from dealers and factory direct customers pertaining to purchase of products, resolution of warranty issues, shipment transit information.
  • Provide product information, pricing, available shipping options, and costs for same.
  • Scan potential customers against restricted and denied parties lists (Visual Compliance website).
  • Contact freight forwarders to obtain freight quotes and transportation details.
  • Enter orders received from customers outside the USA or Canada (may or may not be dealers).
  • Set up transit bookings and arrange for shipment of orders via steamship lines, freight forwarders and couriers, includes shipping via Containerized Ocean, LCL Ocean, Air Freight, postal services etc.
  • Prepare necessary documentation for each shipment in accordance with U.S. Export Administration Regulations.
  • Assist colleagues with export-related questions and issues.
  • Learn about all Concept2 products as needed and ongoing.

Required Qualifications

  • Familiarity and/or experience with U.S. Export Regulations preferred
  • One or more years of experience in a professional setting, preferably in a customer service role
  • Outstanding communication and interpersonal skills
  • Extensive product knowledge, or ability to learn about products quickly
  • Solid computer skills (MS Word, Excel, Outlook)
  • Ability to work independently and within the structure of a team
  • Excellent attention to detail
  • College degree or relevant work experience
  • Rowing or fitness background, a plus
  • Foreign language skills, a plus
  • Must be authorized to work in the U.S.A., now and in the future. Visa sponsorship is not available for this position.

IT Support Specialist

Location: Morrisville, VT

If you’ve worked in a one or two person IT department such as ours, you are likely to be familiar with the necessary duties, responsibilities, and skills. You will join an established 2-person team in a variety of desktop computer and network server systems administration and support tasks for a staff of 65 in Morrisville, VT and 25 in our four European subsidiaries. The work involves analyzing, installing, documenting, testing, maintaining, troubleshooting and supporting computer hardware, operating systems, software applications, peripherals, and network equipment. This is a fantastic opportunity to learn and grow with the company.

Primary Duties and Responsibilities

  • Respond to, evaluate, troubleshoot, and resolve IT incidents and user service requests
  • Periodic upgrading of common desktop apps (Microsoft Office, Java, Adobe Acrobat, Snagit, etc)
  • Hardware and software asset management
  • Maintaining product, service, and support licensing and renewals
  • Create, organize, and maintain documentation of policies, procedures, and incident resolution
  • Assist with network administration and support of routers, firewalls, switches, and remote access

Other potential duties and responsibilities based on interest and expertise

  • Patching and upgrading operating systems and software applications via manual and automated methods
  • Hardware and software ordering, installing, configuring, troubleshooting, and end user training
  • Network security initiatives
  • Research new technology and services

Required Qualifications

  • 3 or more years working in and supporting an IT environment
  • Strong working knowledge of Microsoft Windows desktop operating systems and Microsoft Office Pro
  • Proven experience in supporting, maintaining, and troubleshooting computers and related hardware and software
  • Excellent communication and customer service skills
  • Strong documentation and organization skills
  • Related college degree or equivalent work experience
  • Willingness and ability to work both as a team member and independently
  • Strong problem solving skills and lots of perseverance
  • Minimal travel required
  • Must be authorized to work in the U.S.A., now and in the future. Visa sponsorship is not available for this position.

Preferred Qualifications

  • Working knowledge of Windows 2012 or greater server environments, Windows 7 or greater operating systems, and Windows Hyper-V 2012 or greater virtualization
  • Microsoft MCSA or MCSE on Windows 2012 or greater certification
  • Understanding of networks, routers, firewalls, and switches
  • Working knowledge of network security
  • Experience with Mac and Linux operating systems

Accounting Clerk

Location: Morrisville, VT

This position is 15–20 hours per week, and is expected to continue through the end of March 2017, with the potential for ongoing regular employment. We’d like the schedule to be about 4 hours per day, from late morning until early afternoon, but there is some flexibility.

Responsibilities

  • Assist the Accounts Payable and Account Receivable work flow including collections.
  • Conduct business in a team environment which values and promotes professionalism, integrity, tolerance and fun.

Qualifications include

  • Experience in Accounts Payable and Accounts Receivable preferable.
  • Strong attention to detail and strong organizational skills
  • Ability to exercise good judgment and problem solving skills.
  • Excellent computer skills, including MS Word, Excel and Outlook.
  • Ability to cultivate cordial and productive relationships and thrive in a collaborative work environment.
  • Excellent verbal and written communication skills.
  • Must be authorized to work in the U.S.A., now and in the future. Visa sponsorship is not available for this position.
Successful Concept2 employees combine self-sufficiency and personal accountability with strong teamwork skills. Concept2 has an informal setting, a friendly and collaborative work environment, and excellent flexibility, compensation and benefits, including fully paid medical, dental, and vision premiums for full-time employees and their families. Submit resume and cover letter to Lewis Franco, Human Resources Director preferably by email to lewisf@concept2.com, or by mail to Concept2, Inc., 105 Industrial Park, Morrisville, VT 05661. We are proud to be an Equal Opportunity Employer.