International Customer Service Representative

Concept2, the market leading manufacturer of indoor rowing machines, composite racing oars, and indoor ski ergometers, seeks a talented and motivated individual to join our International Customer Service team. The position is based in our Morrisville, VT, headquarters.


  • Respond to inquiries received from international subsidiaries, authorized resellers and factory direct customers pertaining to purchase of products, resolution of warranty issues and shipment logistics
  • Process export sales orders in ERP system
  • Facilitate export order fulfillment process with other departments
  • Prepare export documentation in accordance with U.S. Export Administration Regulations
  • Coordinate export shipment logistics with freight forwarders and shipping companies
  • Manage international customer accounts
  • Gain a thorough understanding of Concept2 products
  • Collaborate with International Customer Service Team members

Required Qualifications

  • Minimum three years’ experience in a professional customer service role
  • Outstanding communication and interpersonal skills
  • Creative problem solving skills
  • Solid computer skills (MS Word, Excel, Outlook, ERP systems)
  • Excellent attention to detail
  • College degree or equivalent work experience
  • Must be authorized to work in the U.S.A., now and in the future. Visa sponsorship is not available for this position.

Preferred Qualifications

  • Practical experience with US Export Regulations
  • Familiarity with Restricted and Denied Party Screening
  • International Trade Compliance knowledge and/or experience
  • Rowing or fitness background
  • Foreign language skills
Successful Concept2 employees combine self-sufficiency and personal accountability with strong teamwork skills. Concept2 has an informal setting, a friendly and collaborative work environment, and excellent flexibility, compensation and benefits, including fully paid medical, dental, and vision premiums for full-time employees and their families. Submit resume and cover letter to Lewis Franco, Human Resources Director preferably by email to lewisf@concept2.com, or by mail to Concept2, Inc., 105 Industrial Park, Morrisville, VT 05661. We are proud to be an Equal Opportunity Employer.