Contact Us

800.245.5676

United States

    • Ordering & Shipping
    • Return Policy
    • US Taxes
    • Canadian Taxes and Brokerage Fees

Ordering and Shipping

What's On This Page

For pricing and shipping information on oars, please see Oar Pricing, Ordering and Shipping.

Where to Buy

Concept2 sells direct, shipping from locations in Morrisville, Vermont, and Salt Lake City, Utah.

In addition to buying directly from Concept2, there are a small number of resellers who carry Concept2 products. Please note that aside from Concept2, we can’t guarantee pricing nor whether a reseller will have our products in stock. If you’re looking to try-before-you-buy, please check out our erg finders for locations near you that have our equipment.

If you have any questions about a reseller, please call Concept2’s Customer Service team, who will be happy to verify which companies participate in our program.

Shipping Information

Orders shipping within the US and Canada ship via UPS or FedEx Ground service.

Orders totaling $0 USD ship via the United States Postal Service, regardless of destination.

Orders typically ship within 1–3 business days of placement.

Express shipping is available at an additional cost for phone orders only: 800.245.5676 (toll-free) Monday–Friday, 9:30 a.m.–4 p.m. ET.

Orders typically ship within 1–3 business days of placement. While we don’t anticipate delays with Concept2 processing your order, UPS and FedEx have suspended their guaranteed services. Concept2 will not be held responsible for shipment delays.

UPS Service information >

FedEx Service information > 

Please track your package with the carrier to get the most accurate information about when it will be delivered

If you are purchasing this as a gift, you can download a gift acknowledgement to give to the recipient while we work hard to get your order to you.


 

Yes, it is possible to ship to a business address. 

No, it is not possible to choose a specific date on which to receive your order; however, if you have a preferred date on which you would like your order to ship from Concept2, please place your order by phone: 800.245.5676 (toll-free) Monday–Friday, 9:30 a.m.–4 p.m. ET.

No. All orders (including RowErg, SkiErg, and BikeErg orders) ship without a signature required. If you are not home at the time of delivery, UPS/FedEx will leave the package where they would normally leave packages for your location. If you’d like signature required delivery service, please place your order by phone: 800.245.5676 (toll-free) Monday–Friday, 9:30 a.m.–4 p.m. ET. An additional fee may apply, and we cannot guarantee the carriers will comply, as they have suspended guaranteed services at this time.

Shipping dimensions for RowErgs, SkiErgs and BikeErgs are available on the relevant product page.

We use cardboard and recyclable expanded polystyrene (EPS) packaging to ship our RowErgs, SkiErgs and BikeErgs. Please recycle this packaging when possible:

Find an EPS drop-off location in North America

Shipping Costs1

RowErgs | SkiErgs | BikeErgs | Accessories | Notes

RowErgs

 RowErg w/ standard legs
(one box)
RowErg w/ tall legs
(two boxes)
Dynamic 
(two boxes)
US, Lower 48 StatesUPS/FedEx Ground: $55UPS/FedEx Ground: $85UPS/FedEx Ground: $105
Alaska/HawaiiUPS/FedEx Ground: $175UPS/FedEx Ground: $250UPS/FedEx Ground: $355
APO/FPO/DPOUS Standard Post: $95–$115
Costs vary by ZIP Code.
US Standard Post: $150–$175
Costs vary by ZIP Code.
US Standard Post: $180–$210
Costs vary by ZIP Code.
Puerto RicoUPS/FedEx Ground: $175UPS/FedEx Ground: $250UPS/FedEx Ground: $355
Canada2UPS Int’l Standard Service/FedEx: $100UPS Int’l Standard Service/FedEx: $140UPS Int’l Standard Service/FedEx: $180
All other locations4

SkiErgs and BikeErgs

 SkiErg, Wall Mounted 
(one box)
SkiErg + Floor Stand 
(two boxes)
BikeErg
(one box)
US, Lower 48 StatesUPS/FedEx Ground: $55UPS/FedEx Ground: $100UPS/FedEx Ground: $60
Alaska/HawaiiUPS/FedEx Ground: $175UPS/FedEx Ground: $305UPS/FedEx Ground: $200
APO/FPO/DPOUS Standard Post: $95–$110
Costs vary by ZIP Code.
US Standard Post: $170–$200
Costs vary by ZIP Code.
US Standard Post: $135–$160
Costs vary by ZIP Code.
Puerto RicoUPS/FedEx Ground: $175UPS/FedEx Ground: $305UPS/FedEx Ground: $200
Canada2UPS Int’l Standard Service/FedEx: $100UPS Int’l Standard Service/FedEx: $165UPS Int’l Standard Service/FedEx: $105
All other locations4

Tall Legs Retrofit Kit, Floor Mats, Slides, Scull Cases

 Tall Legs Retrofit KitRowErg and 
BikeErg Floor Mats
Slides
(Spares and Pairs)
Scull Case
US, Lower 48 StatesUPS/FedEx Ground: $30UPS/FedEx Ground: $10UPS/FedEx Ground: $55UPS/FedEx Ground: $30
Alaska/HawaiiUPS/FedEx Ground: $75UPS/FedEx Ground: $10UPS/FedEx Ground: $130UPS/FedEx Ground: $30
APO/FPO/DPOUS Standard Post:
$55–60
US Standard Post: $10US Standard Post:
$115–130
Costs vary by ZIP Code.
US Standard Post: $30
Puerto RicoUPS/FedEx Ground: $75UPS/FedEx Ground: $10UPS/FedEx Ground: $130UPS/FedEx Ground: $30
Canada2UPS Int’l Standard Service/FedEx: $40UPS Int’l Standard Service/FedEx: $25UPS Int’l Standard Service/FedEx: $85UPS Int’l Standard Service/FedEx: $70
All other locations4

Parts, Clothing and Other Accessories3

US, Lower 48 StatesUPS/FedEx Ground: $10
Alaska/HawaiiUPS/FedEx Ground: $10
APO/FPO/DPOUS Standard Post: $10
Puerto RicoUPS/FedEx Ground: $10
Canada2UPS Int’l Standard Service/FedEx: $15
All other locations4

Notes

1 Shipping costs are subject to change without notice and may be subject to additional taxes. See Note 5, below, for additional information.

2 Shipping costs listed for Canada do not include Canadian taxes or brokerage charges. All shipments to Canada are subject to these additional fees. See Note 6, below, for additional information.

3 Parts, clothing and accessories not otherwise listed in the above charts that are purchased with a RowErg, SkiErg or BikeErg ship at no extra cost.

4 For locations other than those listed in the above charts, please refer to our list of International Contacts for purchasing Concept2 equipment. For countries/territories in which we do not have an International Contact listed, please email [email protected] for more information.

5 US Taxes: Concept2 collects HI GET tax for orders shipping to Hawaii and sales tax for orders shipping to all other locations where sales tax applies. See US Taxes for more information.

6 Canadian Taxes and Brokerage: All orders to Canada that total more than $0 USD will be shipped via UPS International Standard Service. Shipping costs displayed on this site for Canada do not include Canadian taxes or brokerage charges collected by UPS Canada. All shipments to Canada are subject to these additional fees.