Troubleshooting

Error Occurs on Card Insert

This issue applies to OmniKey card readers in use with Windows 7.

A recent update to the Windows 7 operating system causes an issue with OmniKey card readers where a “Device Not Found” error will occur whenever a LogCard is inserted into the card reader. Although you will receive an error, the card reader will continue to work, and you can proceed using it with the Concept2 Utility as you normally would.

For more information about this issue, visit Microsoft support.