Ordering and Shipping
What's On This Page
For pricing and shipping information on oars, please see Oar Pricing, Ordering and Shipping.
Where to Buy
Concept2 sells direct, shipping from locations in Morrisville, Vermont, and Salt Lake City, Utah.
In addition to buying directly from Concept2, there are a small number of resellers who carry Concept2 products. Please note that aside from Concept2, we can’t guarantee pricing nor whether a reseller will have our products in stock. If you’re looking to try-before-you-buy, please check out our erg finders for locations near you that have our equipment.
If you have any questions about a reseller, please call Concept2’s Customer Service team, who will be happy to verify which companies participate in our program.
Shipping Information
Orders shipping within the US and Canada ship via UPS or FedEx Ground service.
Orders totaling $0 USD ship via the United States Postal Service, regardless of destination.
Orders typically ship within 1–3 business days of placement.
Express shipping is available at an additional cost for phone orders only: 800.245.5676 (toll-free) Monday–Friday, 9:30 a.m.–4 p.m. ET.
When will I receive my order?
Orders typically ship within 1–3 business days of placement. While we don’t anticipate delays with Concept2 processing your order, UPS and FedEx have suspended their guaranteed services. Concept2 will not be held responsible for shipment delays.
Please track your package with the carrier to get the most accurate information about when it will be delivered
If you are purchasing this as a gift, you can download a gift acknowledgement to give to the recipient while we work hard to get your order to you.
Can I ship to a business address?
Yes, it is possible to ship to a business address.
Can I schedule a specific delivery date?
No, it is not possible to choose a specific date on which to receive your order; however, if you have a preferred date on which you would like your order to ship from Concept2, please place your order by phone: 800.245.5676 (toll-free) Monday–Friday, 9:30 a.m.–4 p.m. ET.
Is a signature required?
No. All orders (including RowErg, SkiErg, and BikeErg orders) ship without a signature required. If you are not home at the time of delivery, UPS/FedEx will leave the package where they would normally leave packages for your location. If you’d like signature required delivery service, please place your order by phone: 800.245.5676 (toll-free) Monday–Friday, 9:30 a.m.–4 p.m. ET. An additional fee may apply, and we cannot guarantee the carriers will comply, as they have suspended guaranteed services at this time.
What are the shipping dimensions?
Shipping dimensions for RowErgs, SkiErgs and BikeErgs are available on the relevant product page.
What packaging is used?
We use cardboard and recyclable expanded polystyrene (EPS) packaging to ship our RowErgs, SkiErgs and BikeErgs. Please recycle this packaging when possible:
Shipping Costs1
RowErgs | SkiErgs | BikeErgs | Accessories | Notes
RowErgs
| RowErg w/ standard legs (one box) | RowErg w/ tall legs (two boxes) | Dynamic (two boxes) | |
|---|---|---|---|
| US, Lower 48 States | UPS/FedEx Ground: $55 | UPS/FedEx Ground: $85 | UPS/FedEx Ground: $105 |
| Alaska/Hawaii | UPS/FedEx Ground: $175 | UPS/FedEx Ground: $250 | UPS/FedEx Ground: $355 |
| APO/FPO/DPO | US Standard Post: $95–$115 Costs vary by ZIP Code. | US Standard Post: $150–$175 Costs vary by ZIP Code. | US Standard Post: $180–$210 Costs vary by ZIP Code. |
| Puerto Rico | UPS/FedEx Ground: $175 | UPS/FedEx Ground: $250 | UPS/FedEx Ground: $355 |
| Canada2 | UPS Int’l Standard Service/FedEx: $100 | UPS Int’l Standard Service/FedEx: $140 | UPS Int’l Standard Service/FedEx: $180 |
| All other locations4 | |||
SkiErgs and BikeErgs
| SkiErg, Wall Mounted (one box) | SkiErg + Floor Stand (two boxes) | BikeErg (one box) | |
|---|---|---|---|
| US, Lower 48 States | UPS/FedEx Ground: $55 | UPS/FedEx Ground: $100 | UPS/FedEx Ground: $60 |
| Alaska/Hawaii | UPS/FedEx Ground: $175 | UPS/FedEx Ground: $305 | UPS/FedEx Ground: $200 |
| APO/FPO/DPO | US Standard Post: $95–$110 Costs vary by ZIP Code. | US Standard Post: $170–$200 Costs vary by ZIP Code. | US Standard Post: $135–$160 Costs vary by ZIP Code. |
| Puerto Rico | UPS/FedEx Ground: $175 | UPS/FedEx Ground: $305 | UPS/FedEx Ground: $200 |
| Canada2 | UPS Int’l Standard Service/FedEx: $100 | UPS Int’l Standard Service/FedEx: $165 | UPS Int’l Standard Service/FedEx: $105 |
| All other locations4 | |||
Tall Legs Retrofit Kit, Floor Mats, Slides, Scull Cases
| Tall Legs Retrofit Kit | RowErg and BikeErg Floor Mats | Slides (Spares and Pairs) | Scull Case | |
|---|---|---|---|---|
| US, Lower 48 States | UPS/FedEx Ground: $30 | UPS/FedEx Ground: $10 | UPS/FedEx Ground: $55 | UPS/FedEx Ground: $30 |
| Alaska/Hawaii | UPS/FedEx Ground: $75 | UPS/FedEx Ground: $10 | UPS/FedEx Ground: $130 | UPS/FedEx Ground: $30 |
| APO/FPO/DPO | US Standard Post: $55–60 | US Standard Post: $10 | US Standard Post: $115–130 Costs vary by ZIP Code. | US Standard Post: $30 |
| Puerto Rico | UPS/FedEx Ground: $75 | UPS/FedEx Ground: $10 | UPS/FedEx Ground: $130 | UPS/FedEx Ground: $30 |
| Canada2 | UPS Int’l Standard Service/FedEx: $40 | UPS Int’l Standard Service/FedEx: $25 | UPS Int’l Standard Service/FedEx: $85 | UPS Int’l Standard Service/FedEx: $70 |
| All other locations4 | ||||
Parts, Clothing and Other Accessories3
| US, Lower 48 States | UPS/FedEx Ground: $10 |
| Alaska/Hawaii | UPS/FedEx Ground: $10 |
| APO/FPO/DPO | US Standard Post: $10 |
| Puerto Rico | UPS/FedEx Ground: $10 |
| Canada2 | UPS Int’l Standard Service/FedEx: $15 |
| All other locations4 | |
Notes
1 Shipping costs are subject to change without notice and may be subject to additional taxes. See Note 5, below, for additional information.
2 Shipping costs listed for Canada do not include Canadian taxes or brokerage charges. All shipments to Canada are subject to these additional fees. See Note 6, below, for additional information.
3 Parts, clothing and accessories not otherwise listed in the above charts that are purchased with a RowErg, SkiErg or BikeErg ship at no extra cost.
4 For locations other than those listed in the above charts, please refer to our list of International Contacts for purchasing Concept2 equipment. For countries/territories in which we do not have an International Contact listed, please email [email protected] for more information.
5 US Taxes: Concept2 collects HI GET tax for orders shipping to Hawaii and sales tax for orders shipping to all other locations where sales tax applies. See US Taxes for more information.
6 Canadian Taxes and Brokerage: All orders to Canada that total more than $0 USD will be shipped via UPS International Standard Service. Shipping costs displayed on this site for Canada do not include Canadian taxes or brokerage charges collected by UPS Canada. All shipments to Canada are subject to these additional fees.
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