Troubleshooting

Cannot Connect From USB to Performance Monitor on Android Device

When using a wired connection between a PM3, PM4, or PM5 and an Android device, and running ErgData or another third party app, the Android system may ask the user if they would like to save the connection to allow the app to open automatically when the cable is connected. Saving the connection to a certain app as a default will not allow any of the other apps associated with the cable and the performance monitor to open. To allow apps not set as the default to open, you must clear the default in the Android Settings using the steps below.

  1. Go to the Android Settings.
  2. Select Applications.
  3. Select the app used as the default.
  4. You will see a setting for “Set as default” and here you can click the option to clear the default and allow any of the other apps to open.

If you answer “No” to saving a connection to an app as the default when the wire is plugged in, you can open any of the other apps associated with the cable and the performance monitor.