Service | Concept2

How to Use

Diagnosing Monitor Problems

This function allows you to send a unique diagnostic email to Concept2 in order to diagnose monitor problems and upload data for analysis.

  1. Launch the Concept2 Utility.
  2. On the main screen, click Maintenance and Settings.
  3. Click Perform Monitor Maintenance.
  4. Select PM3, PM4 or PM5 as appropriate for the monitor you want to maintain. If your monitor is already connected, skip to step 6.
  5. Use a USB cable (standard printer cable) to connect the monitor to your computer.
  6. Click Diagnose Monitor Problems.
  7. Enter your email address if you would like a reply from Concept2.
  8. Describe the problem in the space provided, then click Send. If you entered an email address identifying yourself, you will receive a reply from the Concept2 Technical Support team within 1–2 business days.