This function allows you to send a unique diagnostic email to Concept2 in order to diagnose monitor problems and upload data for analysis.
- Launch the Concept2 Utility.
- On the main screen, click Maintenance and Settings.
- Click Perform Monitor Maintenance.
- Select PM3, PM4 or PM5 as appropriate for the monitor you want to maintain. If your monitor is already connected, skip to step 6.
- Use a USB cable (standard printer cable) to connect the monitor to your computer.
- Click Diagnose Monitor Problems.
- Enter your email address if you would like a reply from Concept2.
- Describe the problem in the space provided, then click Send. If you entered an email address identifying yourself, you will receive a reply from the Concept2 Technical Support team within 1–2 business days.