Foot belly screws loosen with use (see image).
This issue affects Model D, E and Dynamic Indoor Rowers manufactured from March 13, 2015–August 27, 2015. To determine the age of your machine, inspect the serial number label. See these pages for more information on serial number location: Model D | Model E | Dynamic.
To resolve this problem, order and install a free Foot Belly Reinforcement Kit (part number 2795). Kit includes two triangular braces that reduce flexing of the foot belly during use, and 14 new style screws that are less prone to loosening. To request a free Foot Belly Reinforcement Kit, please visit our online shop or contact our customer service department.
Note: You will also need a Phillips head screwdriver and a 7/16" (11 mm) or adjustable wrench.