PM3 | Page 6 | Concept2

PM3

Setting Date and Time

When you first get your Performance Monitor (or if you work out at a gym), take the time to set the correct date and time on the monitor to ensure your results are associated with the proper date. It is not possible to edit the dates and times of past workouts, so it’s worth setting this information up correctly from the beginning.

  1. On the Main Menu, select More Options.
  2. Select Utilities.
  3. Select Date and Time.
  4. Set the correct date and time:
    • Choose plus or minus to increase/decrease the values as needed.
    • Choose the right and left arrows to navigate through the various digits.
  5. Select the checkmark icon to save the changes.

Saving Workouts to the Performance Monitor

Just Row workouts longer than one minute or longer than 100 meters and preset workouts are saved to the PM automatically. After your last stroke of a Just Row workout, press Menu or Menu | Back twice and the meters rowed will be saved to memory. This can also be achieved by waiting 6 seconds after your last stroke and pressing Menu or Menu | Back once.

The PM5 stores over 1000 workouts in memory. PM3s and PM4s store your 10 most recent workouts in memory. If you are using a USB flash drive or a LogCard with your PM, your workouts will be saved to those devices instead.

Keeping Your Monitor Awake When Taking Breaks During a Long Piece

The Performance Monitors are designed to power down after a couple of minutes of inactivity. To keep your monitor awake when you're taking a break during a long piece, periodically press Display or Change Display, Units or Change Units on the monitor face. This registers as activity for the monitor and will keep the monitor from shutting down.

Don't press Menu or Menu | Back as that will end your workout.

Changing Contrast

  1. On the Main Menu, select More Options.
  2. Select Utilities.
  3. (PM5 Only) Select More Utilities.
  4. Select LCD Contrast.
  5. Select Lighter or Darker, as desired.
  6. Press Menu or Menu | Back when you are satisfied with the contrast level.

Monitor Resets to Zero or Freezes While Rowing/Skiing

Symptom

While you are rowing or skiing, the monitor either resets to zero or freezes.

Resolution

Perform a full monitor reset.

Warning: Depending on the age of your monitor, resetting the monitor may delete all workout data from the memory; workout data stored on a LogCard will not be deleted. Additionally, following a reset, you may need to re-program your monitor with the correct language, and the current date and time.

To perform a full monitor reset:

  1. Remove both D cell batteries/the battery pack from the monitor.
  2. Leave the batteries/battery pack out of the monitor overnight.
  3. Install fresh batteries/reinsert the battery pack.

If the problem persists, the monitor must be replaced.

Missing Lines (Pixels) on Screen

Symptom

The monitor comes on and works, but there are thin horizontal or vertical lines of missing pixels across the screen.

Resolution

The LCD is broken and must be replaced. You can replace just the LCD, or, if you prefer, you can replace the entire monitor.

LogCard Issues

Symptom 1

The monitor cannot read the LogCard and/or does not acknowledge an inserted LogCard at all.

Resolutions 1

Try the following resolutions in the order listed:

  1. Remove the LogCard and reinsert it.
  2. Loosen the battery door screw. If the screw is too tight, it can cause the PM3 or PM4 case to warp so there is not enough pressure for the monitor to sense the LogCard.
  3. Ensure the monitor caseback screws are tight.
  4. Try inserting the LogCard upside down or backwards. This should cause an error on the monitor.
    • If you get an error, the switch inside the monitor is working. Reinsert the LogCard correctly. If this does not cause any reaction from the monitor, then the LogCard is not hitting the switch. Inspect the LogCard to determine whether it's warped or bent. If so, replace it, or apply some gentle heat and pressure to flatten it out.
    • If you do not get an error, then the LogCard is not hitting the switch. Contact Concept2 for additional assistance.

Symptom 2

The monitor displays "Cannot read LogCard" when the LogCard is inserted correctly.

Resolution 2

When this happens the problem is with the LogCard, not the monitor. You can try and repair the LogCard using the Concept2 Utility:

  1. Download and install the latest version of the Concept2 Utility on your computer.
  2. Launch the Concept2 Utility.
  3. Connect the PM to your computer with the USB cable provided with your PM.
  4. Insert your LogCard into the PM.
  5. Using the Concept2 Utility, transfer your LogCard data to a spreadsheet. During the transfer data function, the Concept2 Utility will detect and correct the errors associated with the LogCard. It does this by rewriting the card. When you are prompted to have the Concept2 Utility rewrite the card, select OK. Your data will be retained.

If the problem persists, the LogCard must be replaced.

Symptom 3

The LogCard suddenly loses workout history information. It may show total summary, but not specific monthly summary or individual workout information.

Resolution 3

The LogCard has been corrupted. Using the most recent version of the Concept2 Utility, go to Transfer Data > Transfer to Spreadsheet (or any option that requires the Concept2 Utility to read the LogCard). The utility will detect the errors and prompt you to rewrite the card. Select Yes. You will not lose any workout data.

For more information about LogCard rewrites, visit the Concept2 Utility Troubleshooting page.

Symptom 4

The LogCard is not recording any rowing/skiing data.

Resolutions 4

  • If you typically do “Just Row” or “Just Ski” workouts, make sure your workout is longer than one minute in duration. Workouts that are less than one minute long do not get saved—either in the PM memory or on the LogCard.
  • Make sure you press Menu | Back to return to the Main Menu before removing the LogCard. If you remove the LogCard before pressing Menu | Back, the monitor will record the information in Memory and not on the LogCard. This applies to “Just Row/Just Ski” workouts, “interval” pieces, and any pre-set workout where you do not finish the entire piece.

Symptom 5

The LogCard is not recording monthly totals.

Resolution 5

This can occur if workouts have been saved to the LogCard with future dates. (Having workouts with future/invalid dates occurs when the date on the PM is not set correctly. Learn how to set the date and time on your PM)

It is not possible to edit the dates on past workouts. The only resolution is to delete these workouts from your LogCard. (If you use an online logbook at log.concept2.com, manually enter those workouts in your logbook before deleting them from your LogCard.)

Once you've deleted the workouts from your LogCard, use the Concept2 Utility and go to the Transfer Data > Transfer to Spreadsheet option (or any option that requires the utility to read the LogCard). When it reads the LogCard, the utility will clean up any problems and reset your monthly totals.

Known Issues

If you find a problem with the PM3 firmware that is not listed below, please email info@concept2.com so we can research it. Please tell us exactly what you were doing, what you observed, and what you expected to happen.

If you need help determining which list applies to your monitor, check your firmware version. Generally, if no resolution is listed for an older version of firmware, updating your firmware to the current version will resolve the issue.

Known Issues for Firmware Versions 303–311

Versions 310–311

There are no known issues for Versions 310 or 311 at this time.

Version 309

Symptom: Diagnostics start running unexpectedly.
Resolution: Upgrade to PM3 Firmware Version 310.

Versions 303–308

Issue 1: Error code 573-1 may occur when powering up the performance monitor.
Resolution 1: Update your PM3 firmware.

Issue 2: The PM3 flickers, fades, or shuts off when connected to a Mac that has HP printer/scanner or some other HP device software installed on it. If you are not sure whether you have HP device software installed on your computer, please email info@concept2.com for assistance.
Resolution 2: This issue is resolved in PM3 Firmware Version 306 Beta 1 and higher. Update your firmware.

Important: To successfully install the firmware, you will need to use either a Windows PC or a Mac that does not have the HP software installed on it. If you do not have access to another PC or Mac, you will need to uninstall the HP software to allow for the PM3 update. To uninstall the HP software, use the uninstall link for the HP software under Applications, or contact HP for instructions. You may reinstall the HP software after updating the PM3.

Known Issues for Firmware Versions 105 and Lower

Version 105

There are no known issues for Version 105 at this time.

Version 104

Issue: When accessing certain Information and Help screens, the monitor may display error code 42 or higher.
Resolution: Update your firmware. Until you are able to update the firmware, press Menu | Back to return to the previous screen and continue using the monitor.

Version 101

Issue 1: An infinite loop and/or a 44–94 error may occur when the following conditions are true:

  • The monitor is on a "Just Row/Just Ski" workout
  • The workout duration has just passed the two hour mark
  • The monitor is showing the "All Numbers" workout view (the view that appears when you press the top grey button on the right of the monitor face during a workout)
  • A LogCard is present in the monitor

If a LogCard is not present but the first three conditions are true, the monitor may present an infinite loop error and appear to reset, but will actually continue logging the workout.

Issue 2: If your PM3 is connected to a computer via the USB cable, and you stop rowing/skiing during a time interval of a variable interval workout (you must have stopped rowing/skiing long enough for there to be a period of inactivity on the PM3), the PM3 terminates the workout but does not return to the Main Menu.

Version 97

Issue 1: There have been rare reports of LogCards being inserted and being formatted, because the PM3 thinks that the LogCard is a factory fresh card. Version 101 has added a prompt before formatting cards.

Issue 2: LogCard corruption may occur when using third party software such as RowPro.

Issue 3: Aborted Variable workouts do not correctly log results to the LogCard.

Issue 4: Error 137–84 occurs when deleting the first user on a LogCard with multiple users.

Issue 5: The Add User and Edit User screens contained bugs.

Issue 6: A few issues with Venue Racing are present.

Issue 7: Various screen formatting issues are present.

Issue 8: PM3 Firmware Version 97 is not compatible with the Concept2 Utility Version 6.10. If you are planning to use your PM3 to interact with the Concept2 Utility Version 6.10, you will need to upgrade your PM3 to PM3 Firmware Version 101 or above.

Version 90

Issue 1: Variable interval workouts with no rest record the date incorrectly
Occasionally, variable interval workouts with no rest time will record the results on your LogCard with the next day's date. The problem occurs only with variable intervals with zero rest.

Issue 2: Error 65 occurs while trying to set up a workout
The PM3 workout setup screens erroneously allow you to set up a short time workout with a split time that is greater than the workout duration (that is, a 0:20 workout with a 1:00 split). This results in an Error 65. To avoid this error, ensure that the split time is not greater than the overall workout time.

Issue 3: After updating to V90 or V92 firmware, the PM3 date advances.
In some instances, the PM3 date advances one day following a firmware update to V90 or V92. If you have updated the firmware on your PM3 to V90 or V92, please check the PM3 date following the update to ensure the date is set correctly.

Version 82

Issue 1: Version 82 is NOT compatible with RowPro version 1.6 and below. RowPro 1.7 will support version 82. For more information about RowPro 1.7 please go to www.digitalrowing.com.

Issue 2: If you use the "List by Type" function to display your LogCard data or to select a workout to ReRow, and you continue to row while the PM3 is sorting the data on your card, the PM3 may display an error message. Removing and reinserting the LogCard will resolve the problem.

Issue 3: The Concept2 Utility versions 1.11 and below may not work with Version 82. You may need to upgrade to a newer version of the Concept2 Utility.

Issue 4: If a LogCard reaches 100% full, there is an issue with the PM3 that may cause loss of the last workout logged and possible corruption of other data on the card. This may render some or all of the data on the LogCard unrecoverable. To avoid this problem, we suggest you get a new LogCard when the LogCard you are using indicates that it is 95% full.

Version 61

Issue 1: If you do one of the following during an interval workout, you may experience incorrect interval numbering and incorrect data saved to memory or LogCard:

  • Pause for more than six seconds during the work interval and then continue to row
  • Stop rowing before the end of a time interval
  • Start to row more than six seconds after the start of a work

To avoid problems using interval workout formats, continue to row at all times throughout the work intervals.

Issue 2: 240 and 39 errors
An error code 39 may appear when you are trying to access information from your LogCard. This is an indication that data on the LogCard has been corrupted.

Occasionally, the PM3 has trouble communicating with a LogCard. This happens very infrequently, but it can occur on any version of PM3 software. Concept2 is investigating this but no root cause has of the trouble has been determined. At this point the PM3 will report a 240 error. To enable the card to communicate again, remove and reinsert the card.

A few workouts after a 240 error is encountered the PM3 may report a 39-4 error when using the LogCard List By Date feature. Other LogCard features may also result in a 39-xxx error. This is an indication that there is a problem with the data on the LogCard. In most cases, workouts continue to be logged to the LogCard but cannot be reviewed by the user.

To fix a LogCard with 39-xxx error problems, upgrade to the newest version of the Concept2 Utility. Cards with only one user will be repaired automatically; multi-user cards will require a small amount of assistance from the user. Once the card is fixed, all the workouts should be available both on the PM3 and in a spreadsheet file on the PC.

Concept2 recommends upgrading to the newest version of PM3 firmware. This version will not prevent a 240 error. If a 240 error is encountered while logging your workout to the LogCard, the PM3 will display a prompt asking you to remove the LogCard. At this point the card should be undamaged and the workout can be found in the PM3 memory. The card can be reinserted, and the workout can be copied from Memory to the LogCard.

Issue 3: When setting up a PaceBoat using calories, the PaceBoat is not set correctly when the workout begins. You can set the pace using pace units (pace per 500m) or watts units. Once the workout has begun, the units can accurately be displayed as calories using the Change Units button on the PM3.

Issue 4: This issue relates only to the retrofit PM3 for Model C ergs. The stroke output can exhibit erratic numbers that are obviously incorrect. The output can be extraordinarily high or low from stroke to stroke.

Issue 5: If a LogCard reaches 100% full, an issue is present in the PM3 which may cause loss of the last workout logged and possible corruption of other data on the card. This may render some or all of the data on the LogCard unrecoverable. To avoid this problem we suggest you get a new LogCard when the LogCard you are using indicates 95% full.

Fluttering Lines on Screen

Symptom

The monitor screen flutters with horizontal lines going across it. While the LCD is “fluttering,” other symptoms may be observed such as incorrect stroke output values, erratic strokes/minute display, inability to connect to PC or Mac or code 50 error. The video below illustrates a fluttering LCD.

Fluttering Screen Example (no audio)

0:10 Seconds

Resolution

Replace the monitor.

Dead Monitor/Vertical or Horizontal Black Lines

Symptom

The monitor does not come on at all or only shows a few vertical or horizontal black lines.

Resolution 1 (Does not apply to D cell batteries)

Fully recharge the battery pack using a computer:

  1. Ensure that the battery pack is installed in your PM. This resolution does not apply if you are using two D cell batteries in your PM. D cell battery users should proceed to Resolution 2.
  2. Power up the computer if it is off.
  3. Connect your PM to the computer with the USB cable that came with your monitor. The PM should power up within 10 seconds of connecting it to your computer. If this does not happen, press
    Menu | Back on the PM. If the PM still does not power up, proceed to Resolution 2.
  4. Leave the PM connected to the computer for eight hours or overnight. Your computer must remain on for the recharge to occur.

Resolution 2

Perform a full monitor reset.

Warning: Depending on the age of your monitor, resetting the monitor may delete all workout data from the PM Memory; workout data stored on a LogCard will not be deleted. Additionally, following a reset, you may need to re-program your monitor with the correct language, and the current date and time.

To perform a full monitor reset:

  1. Remove both D cell batteries or the battery pack from the monitor.
  2. Leave the batteries/battery pack out of the monitor overnight.
  3. Re-install the battery pack. If you are using batteries, install two fresh D cell batteries.

If the problem persists, the PM must be replaced.

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