Just wanted to send you a note of appreciation for your wonderful company and product. I have been searching for a form of cardio that my dysfunctional knees/hips can handle, and that I can also have in my small studio apartment. Turns out, your rower fits PERFECTLY in the only open floor space I have left. And it faces my TV. Which is key. Your rower was delivered quickly and was packed to perfection. And, because it is to lightweight, I was able to get the machine up four flights of stairs by myself—and I'm a 5ft 4inch blond girl!! that would never be possible with an elliptical or treadmill. So happy. Then, as I unpacked it, I was even more happy to find out how easy it was to put everything together. And now, I have a fully functional gym in my home! I'm blown away by every step of this process, from the ease of ordering all the way to the quality feel and attractive look of the machine. I'm in love. And as a beginner rower, I'm having to keep myself off the machine so I don't go too hard too fast! Amazing.
And, on top of the quality of your rower, your customer service is top notch. I had a couple exchanges both over email and on the phone with your company, and everyone was helpful and friendly. And those two characteristics are increasingly hard to come by in customer service these days. So, kudos for that, too!
I will be suggesting the Concept2 rower to as many people as I can get to listen. Keep up the good work. You are changing people's lives. And not just the real-serious-rowing-types, but regular people like myself, too.