How to Use the Concept2 Utility

Instructions on how to use the Concept2 Utility are available by clicking in the lower right corner of the Concept2 Utility main window. You can also use the Concept2 Utility User Guide.

Tips & Tricks

  • Polar Users: Polar WebSync (software used to transfer data from Polar products to the polarpersonaltrainer.com web service) prevents the Concept2 Utility from communicating with the PM3 or PM4. If WebSync is running before the Concept2 Utility is launched, the Concept2 Utility will continue displaying a red X over the PM icon until WebSync is closed. Close WebSync, and the Concept2 Utility will immediately begin communicating with the PM3 or PM4.
  • In order for the Concept2 Utility to function, the Performance Monitor must be in a non-rowing mode, displaying the Main Menu or other menu screen. If the PM is in a rowing mode, that is, displaying information for a workout in-progress, the Concept2 Utility will not function.
  • You must have a live internet connection in order to upload workout information to your online logbook at concept2.com.
  • Each user who has an online logbook at concept2.com is assigned a unique Ranking ID. If you are using the Concept2 Utility to transfer workout information to your online logbook at concept2.com and there are multiple users on your LogCard, you must ensure that each user on the LogCard is set to their unique Ranking ID. If you have multiple users set to the same Ranking ID, one or more of the following problems may occur:
    • Error 161 on the LogCard
    • Inability to upload workouts to the online ranking system
    • Loss of Ranking ID on one or more of your users on the LogCard
    • Loss of Lifetime meters on the LogCard
    To ensure each user is set to their unique Ranking ID:
    1. Connect your PM3/PM4/card reader to your computer.
    2. Start the Concept2 Utility.
    3. Under Transfer Data, click Upload to Online Logbook.
    4. When the LogCard Data Viewer window is displayed, click the Settings button.
    5. On the Edit Settings window, use the User drop down box to look through the users on your LogCard. Each user should have a unique Ranking ID displayed in the Online Ranking ID Number box.

      If the number is not unique, click the Remove button. The numbers change to dashes ("---") to indicate that the Ranking ID is not set for the selected user. To set the Ranking ID:
      1. Click Reset.
      2. In the Username and Password boxes, enter the username and password the selected user would enter to log into their online logbook at concept2.com.
      3. Click Validate.

        The Concept2 Utility will check the username and password entered against the online logbook database at concept2.com. If it finds a match, it will return a Ranking ID number. If it does not find a match, please ensure that you have entered the username and password correctly.