Polar Troubleshooting
This section is designed to help you diagnose and fix problems with your heart rate equipment. If you have questions or problems, or if you need further troubleshooting assistance, please email us at rowing@concept2.com or call 800.245.5676 (USA/Canada only).
New problems may arise that are not dealt with in this troubleshooting section. We would appreciate any information you may have to help us deal with these situations.
Note: Polar W.I.N.D. products are not compatible with Concept2 Performance Monitors.
| Problem | Cause | Remedy |
|---|---|---|
| (PM2 Only) Entire monitor screen (not just Heart Rate display) goes blank when the Heart Rate cable is plugged in. | A short-circuit that occurs if the Heart Rate cable is plugged into the PM2 while the monitor is turned ON. | Push the ON/OFF button once to turn the PM2 off, then push the ON/OFF button again to turn the PM2 back on again. We suggest that the Heart Rate cable be plugged into the monitor when the PM2 is turned off. |
| The heart rate reading is absent or is totally erratic. | Cause #1 Poor contact between skin and electrodes. |
Remedy #1 A: Repeat the electrode wetting procedure by wetting the two grooved rectangular areas on the underside of the Belt Transmitter thoroughly with water or saliva. The electrodes must be wet to pick up accurate heart rate readings. B: Make sure the transmitter is centered with electrodes flat against your skin, as high under the pectoral muscles as is comfortable. C: Wash your belt transmitter with mild soap and water, if you have not been doing so regularly. |
| Cause #2 Receiver too far away from transmitter. |
Remedy #2 Make sure your Receiver is within the proper range to receive transmission (1 meter/3 feet from your chest belt). | |
| Cause #3 Bad cable connections. |
Remedy #3 Check the cable connection on the back of the PM where the receiver cable plugs in. Check the connection between the cable and the receiver. | |
| Cause #4 Outside interference. |
Remedy #4 If you are exercising within range of strong electromagnetic signals the heart rate readings may elevate to abnormal levels. Common sources of electromagnetic signals are televisions, computers, cars, TV antennas, high voltage power lines and motor driven exercise equipment. | |
| Cause #5 Signals from more than one Belt Transmitter within the transmission range (1 meter/3 feet) may also cause incorrect readings. |
Remedy #5 Check your surroundings and move away from the source of interference if possible. Note: Two Indoor Rowers with heart rate hardware must be at least 4 feet (1.22 meters) apart to avoid interference. |
