PM4 Firmware Troubleshooting

If you have attempted the update more than once and are encountering problems, please take the following steps to reset the PM4:

  1. Simultaneously press and hold the Change Units button, as well as the 1st and 5th gray buttons on the right.
  2. While holding these buttons, either pinhole reset the monitor using a paper clip and the pinhole on the back of the monitor or remove and replace one of the monitor batteries.
  3. Release the buttons when you see "Concept2 Flash Loader" on the PM4 screen.
  4. If the issue is not resolved, close and restart the Concept2 Utility. If the issue persists, try rebooting your computer and attempting the update again.

If you have performed the reset and are still encountering problems with the update, please note the PM4 screen contents (error messages, etc.) and contact Concept2 for assistance (rowing@concept2.com or 800.245.5676).

Note for MacBook Users: If you have attempted the update multiple times without success, try another USB port. Some MacBook users have reported that this resolved the issue. If the problem persists, contact Concept2 for assistance.

Additional Resources

Encountering Errors

If an error is encountered after programming is complete, you can recover the PM4 by trying one or more of the following:

  • Remove all other USB devices (printers, scanners, hubs, and so on) while updating your PM4.
  • Try connecting your PM4 to a different USB port. Concept2 recommends use of a USB port on the rear of your computer and does not recommend using a hub.
  • Try the update on another computer.

If you encounter a problem, we would like to hear from you. Please email rowing@concept2.com or contact Concept2 at 800.245.5676.