Employment at Concept2
Posted 1/4/2012
Customer Service Representative
Concept2, the market-leading manufacturer of indoor rowing machines and composite racing oars, seeks a talented and motivated individual with a competitive rowing background to join our Customer Service team. Your first-hand experience in the sport of rowing, combined with excellent interpersonal skills and attention to detail, will provide Concept2 customers with exceptional service.
Primary Responsibilities
- Serve on the Customer Service team as a Rowing Specialist—this includes taking orders (for ergs, oars, and spare parts), helping troubleshoot problems, and providing technical rowing support.
- Communicate with customers via phone, email, web, fax, and in person.
- Support the Rowing Business team in such areas as regatta service, oar repair, warranty, and loaner programs.
Required Qualifications
- Competitive rowing background
- Ability to thrive in a collaborative work environment
- One or more years of professional experience
- Basic mechanical skills
- Outstanding communication and interpersonal skills
- Solid computer skills
- College degree
Successful Concept2 employees combine self sufficiency and personal accountability with strong teamwork skills. Concept2 has an informal office setting, flexible work schedule and excellent compensation and benefits.
Submit resume and cover letter to Lewis Franco, Human Resources Director, preferably by email to lewisf@concept2.com, or by mail to Concept2, Inc., 105 Industrial Park, Morrisville, VT 05661.
Concept2 is an Equal Opportunity Employer
