Known Issues

Version 1.1.5 Known Issues

Issue

Changing the timezone on your iOS device and resyncing workouts will result in a duplicate workout in your Online Logbook for any workout that was synced previously.

Resolution

We are working on a fix to this issue and will release a new version of ErgData to the iTunes store as soon as it's available. In the meantime, avoid syncing workouts if you are outside your usual timezone.

To remove duplicate workouts:

  1. On the main page of your online logbook, click the red X in the delete column for the workout you need to remove.
  2. Click Delete Workout to confirm the deletion.
  3. Repeat these steps for each duplicate workout.

Version 1.1.1 Known Issues

Issue 1

Some older PM3s have been found to be incompatible with the iConnectConcept2 cable. Before purchasing, please check your PM3 monitor and refer to the following information:

  • If your PM3 serial number starts with 1000, 2000 or 3000, your monitor will likely not work with the cable.
  • If your PM3 serial number starts with 3001 and:
    • The hardware version is between 200 and 435, your monitor will likely not work with the cable.
    • The hardware version is above 435, your monitor should work with the cable, provided you are running the latest firmware.
  • If your PM3 serial number starts with 3002 or 4000, your monitor should work with the cable.

PM4s of all serial numbers and hardware versions have a different design and should work with the cable, provided you are running the latest firmware.

To determine your PM's serial number, look at the label on the monitor caseback; the serial number is printed above the bar code.

To determine your PM's hardware version:

  • From the PM Main Menu, select More Options > Utilities > Product ID. The hardware version will be listed on the resulting screen.

Resolution

Contact Concept2.

Issue 2

ErgData may crash when trying to sync workouts.

Resolution

Short Term: Go to the Username/Password screen in ErgData and tap your finger on the Username field. The sync feature will then work the next time you use it.

Long Term: Upgrade ErgData to version 1.1.5 or later.

Issue 3

Using ErgData may cause a 166-46 or 166-xx error on the PM.

Resolution

These errors occur because of very old firmware. Update your PM3 or PM4 firmware.

Issue 4

Changing the timezone on your iOS device and resyncing workouts will result in a duplicate workout in your Online Logbook for any workout that was synced previously.

Resolution

We are working on a fix to this issue and will release a new version of ErgData to the iTunes store as soon as it's available. In the meantime, avoid syncing workouts if you are outside your usual timezone.

To remove duplicate workouts:

  1. On the main page of your online logbook, click the red X in the delete column for the workout you need to remove.
  2. Click Delete Workout to confirm the deletion.
  3. Repeat these steps for each duplicate workout.