Known Issues

Android Known Issues

Android Version 1.03

Issue

ErgData for Android does not work with SkiErg Firmware versions 709 (PM4) or 708 (PM3).

Resolution

There is no resolution for this issue at this time. We hope to have an updated release of ErgData in October 2014 that will address this issue.

iOS Known Issues

iOS Version 1.2.31

Issue

Occasionally does not record a workout.

Resolution

Update to current version of ErgData.

iOS Version 1.2.12

Issue

ErgData for iOS version 7.0 and higher on Bluetooth Smart enabled devices (such as iPhone 4S or above, iPad 3 or above, and iPodTouch 5) supports a connection to Bluetooth Smart heart rate belts such as the Polar H7. However, the current version 1.2.12 will NOT log the heart rate data to your ErgData logbook.

Resolution

There is no resolution for this issue at this time.

Issue

ErgData may crash when used with monitors with ‘old’ firmware; can take up to 100 minutes to crash.

Resolution

This issue occurs because of very old firmware. Update your PM3 or PM4 firmware.

iOS Version 1.1.5

Issue

Changing the timezone on your iOS device and resyncing workouts will result in a duplicate workout in your Online Logbook for any workout that was synced previously.

Resolution

Update to current version of ErgData.

To remove duplicate workouts:

  1. On the main page of your online logbook, click the red X in the delete column for the workout you need to remove.
  2. Click Delete Workout to confirm the deletion.
  3. Repeat these steps for each duplicate workout.

iOS Version 1.1.1

Issue 1

ErgData may crash when trying to sync workouts.

Resolution

Short Term: Go to the Username/Password screen in ErgData and tap your finger on the Username field. The sync feature will then work the next time you use it.

Long Term: Upgrade ErgData to version 1.1.5 or later.

Issue 2

Using ErgData may cause a 166-46 or 166-xx error on the PM.

Resolution

These errors occur because of very old firmware. Update your PM3 or PM4 firmware.

Issue 3

Changing the timezone on your iOS device and resyncing workouts will result in a duplicate workout in your Online Logbook for any workout that was synced previously.

Resolution

We are working on a fix to this issue and will release a new version of ErgData to the iTunes store as soon as it's available. In the meantime, avoid syncing workouts if you are outside your usual timezone.

To remove duplicate workouts:

  1. On the main page of your online logbook, click the red X in the delete column for the workout you need to remove.
  2. Click Delete Workout to confirm the deletion.
  3. Repeat these steps for each duplicate workout.

Issue 4

Some older PM3s have been found to be incompatible with the original version (shipped prior to March 2013) of the iConnectConcept2 cable. If you are purchasing a new iConnectConcept2 cable (that is, a cable shipped March 2013 or later), it will work with your older PM3, provided you update your firmware.

If you are having problems with an older PM3 and one of the original cables, please check your PM3 monitor and refer to the following information:

  • If your PM3 serial number starts with 1000, 2000 or 3000, your monitor will likely not work with the original cable.
  • If your PM3 serial number starts with 3001 and:
    • The hardware version is between 200 and 435, your monitor will likely not work with the originalcable.
    • The hardware version is above 435, your monitor should work with the original cable, provided you are running the latest firmware.
  • If your PM3 serial number starts with 3002 or 4000, your monitor should work with the original cable.

To determine your PM's serial number, look at the label on the monitor caseback; the serial number is printed above the bar code.

To determine your PM's hardware version:

  • From the PM Main Menu, select More Options > Utilities > Product ID. The hardware version will be listed on the resulting screen.

Resolution

Contact Concept2 to arrange to exchange your iConnectConcept2 cable at no charge.

Notes:

  • PM4s of all serial numbers and hardware versions have a different design and should work with the original cable, provided you are running the latest firmware.
  • The second generation iConnectConcept2 cables (ship date: March 2013 to the present) are compatible with all PM3 monitors, regardless of serial number and hardware version, provided you are running the latest firmware.