Troubleshooting

Red X Appears Over the LogCard Icon

Issue 1

You are using a Performance Monitor to read your LogCard, the PM is properly connected to your computer, but the red X over the LogCard icon on the Concept2 Utility main window will not go away.

Resolution 1

Make sure the LogCard is inserted completely and in the proper orientation in the PM. The arrow side of the card should be facing you, and the arrow should be pointing into the monitor. When properly inserted, the arrow is no longer visible.

Issue 2

You are using a card reader to read your LogCard, the card reader is connected to your computer via the USB cable, but the red X over the card reader icon on the Concept2 Utility main window will not go away.

Resolution (For Athena Card Readers Only)

Update the driver for the Athena Card Reader:

  1. Connect your card reader to your computer.
  2. Connect to the internet.
  3. On your computer, access the Device Manager:
    1. Right-click Computer.
    2. Click Manage.
    3. Click Device Manager.
  4. In the list of devices, double-click SmartCard Readers.
  5. Follow the instructions for updating the driver from the internet.

Resolution (For OmniKey Card Readers Only)

Ensure that the OmniKey driver is installed properly. See Installing the OmniKey Card Reader for more information.