Broken USB Jack Symptom The USB jack (the largest jack on the bottom of the monitor) is loose. Resolution The USB jack has broken off the circuit board. To resolve the issue, the PM must be replaced. Battery Issues Broken USB Jack Buttons Not Working Cannot Update Firmware Dead Monitor/Vertical or Horizontal Black Lines Error Codes Fluttering Lines on Screen LogCard Issues Missing Lines of Data Monitor Only Works When Rowing/Skiing Monitor Resets to Zero or Freezes While Rowing/Skiing PM4 Firmware Known Issues Stuck on Zero Problems Using the iConnectConcept2 Cable